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RHSCIR 2017 Report

Read about the trends in the traumatic spinal cord injury population

Make a difference in the lives of Canadians with spinal cord injury
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Seeking Input: Development of a National Spinal Cord Injury Care, Health & Wellness Strategy

" ... SCI remains a condition with relatively low prevalence, high resource needs, and expertise situated broadly across Canada. This presents a need to align resources – knowledge, people, physical assets – in ways that draw on the strengths within the system to connect Canada's SCI community across the spectrum of care and prepare it for the future." (page 6)


Cense NationalSCIStrategy Final2 Edit Page 01RHI is bringing together people within the SCI community and beyond to draw on evidence and expert knowledge to co-create a vision and achieve a national strategy for Spinal Cord Injury Care, Health and Wellness. While this is not a strategy for RHI, we are able to coordinate this process with our national reach and network.

As a first step we have worked with a team of consultants to develop a plan for co-creating a national strategy and would like to hear your thoughts on the plan Being Bold: Towards a National Spinal Cord Injury Care, Health & Wellness Strategy. In particular we are interested to know:

• What you think about the proposed ideas
• What may be missing and what you might add
• What you see as a priority for the SCI community

Your input will help shape the next steps. Please send your input to Charlene Yousefi, Knowledge Exchange Lead at  by Saturday, August 31st, or request a time to provide feedback in-person or over the phone.

→ View the Report



Logo Usage Guidelines

To obtain RHI logo files or to address questions regarding logo use, please contact Carey Lee (, 604 827 2426) or Katherine Chow (, 604 827 0786).

Download RHI Logo Usage Guidelines (PDF) →

Complaints Policy

Complaints Policy


At the Rick Hansen Institute, we value your feedback and take your complaints seriously. The objective of this document is to set out our policy and procedures when receiving complaints from external stakeholders to ensure complaints are addressed in a timely, fair and consistent manner. We aim to resolve complaints, whenever possible, to your satisfaction and use complaints to improve our programs, operations and performance.


This policy applies to complaints from external stakeholders.

Complaints reported under this policy that fall under other policies will be dealt with under those specific policies. For example:

  • Complaints about suspected or known illegal and inappropriate conduct that affects others (e.g., the SCI community, the general public) will be handled under RHI’s Whistleblower Policy.
  • Privacy concerns or complaints will be handled under RHI’s Privacy Policy.

What is a Complaint?

A complaint is any expression of dissatisfaction with RHI, our work, our employees or representatives.
A complaint does not include feedback on matters unrelated to RHI, or a frivolous or vexatious complaint.

Procedures for Making a Complaint

When to Report?

Please report your complaint as soon as possible. This allows your complaint to be investigated and addressed promptly.

Who to Report to?

Level 1: We recognize that many problems will be raised and resolved easily and quickly by speaking to your primary contact at RHI. If you are unable to resolve the issue informally, please write to your primary contact and/or their supervisor so that they have an opportunity to resolve the matter.

Level 2: If you are not satisfied with the response to the complaint or you have no primary contact at RHI, please report your complaint via email to feedback[at]rickhanseninstitute.org, or mail (or other means of delivery) to Feedback, Rick Hansen Institute, 6400-818 West 10th Avenue, Vancouver, BC V5Z 1M9, Canada.

What to Report?

In your communication, please outline the details of your complaint, the consequences as a result and the resolution you are seeking. Where applicable, please state details about previously raising this concern with an RHI employee/representative.

Investigation and Follow-Up Procedures

We aim to resolve all complaints quickly and appropriately (for example, with a corrective action, an explanation, an apology, or information on action taken), and, where possible, confidentially.

We will acknowledge receipt of the complaint within 7 business days and will attempt to resolve the matter within 20 business days. However, inevitably some issues may take longer to resolve or cannot be handled directly and consequently, the response time may be longer.

We may seek further information from you or the RHI employee/representative involved in the complaint in order to appropriately resolve the complaint.

Anonymous complaints will be investigated to the best of our abilities; however, a proper investigation may not be possible if we cannot get further information from you.


All level 2 complaints will be reported to a Senior Management Team member and brought to the attention of the CEO. These complaints will also be logged in a database to identify potential trends. A summary of these complaints (brief description and resolution) will be reported at least annually to the Audit and Finance Committee.

Our Vision and Mission

Our Vision and Mission

Our Vision

A world without paralysis after spinal cord injury.

Our Mission

To lead collaboration across the global spinal cord injury community by providing resources, infrastructure and knowledge; and to identify, develop, validate and accelerate the translation of evidence and best practices to reduce the incidence and severity of paralysis after SCI, improve health care outcomes, reduce long-term costs, and improve the quality of life for those living with SCI.

The work that supports our vision and mission

To advance our vision and mission, our activities are based on four distinct but inter-related program areas: CureCareCommercialization and Consumer. These programs are intersected by six supporting strategies: translational research, best practices implementation, informatics, network development, consumer engagement and Best & Brightest. All of RHI's projects and initiatives fall under one or more of these programs and strategies.

Learn more about Our Strategic Direction

Learn more about Our Work

Subscribe to our mailing list

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Mid-Term Review


October 8, 2014

To our valued stakeholders and partners,

In 2013, the Government of Canada (through Western Economic Diversification Canada) renewed its funding to the Rick Hansen Institute (RHI) with a $35 million, five year grant to magnify the impact of the Institute. Consistent with our funding proposal, the Institute is undertaking two independent evaluations, one at the mid-point and the second at the end of the 2013-2018 funding period. The first of these two evaluations has just begun and will be ongoing until June 2015. As the Institute continues to work towards its vision of a world without paralysis after spinal cord injury, this evaluation provides us with a unique opportunity to assess our progress to date against this exciting work.

With support from the Rick Hansen Foundation, RHI’s role is to provide the evaluation team with access to program information and documents, help identify key informants for interviews and focus groups, and maintain an open line of communication with Western Economic Diversification to ensure their requirements are being met. The evaluation team is responsible for designing and conducting the evaluation, analysing the data and writing the final report.

As members of our network, you may be contacted and asked to participate, whether by joining the governance committee being established to oversee this process, or by participating in an interview or a focus group. If you are contacted, we encourage you to participate.

The Foundation’s aim is to break down barriers to create a more accessible and inclusive society for people with spinal cord injuries and other disabilities. The Institute was developed from a dream of true collaboration across SCI communities and to accelerate the translation of discoveries and best practices that will lead to improved treatments for individuals with SCI. It is only by working together that we can make that dream a reality. We hope to continue the great work being conducted by the Institute and we hope you will join us in that journey.

We welcome your comments and enquiries about this evaluation. Please contact  for more information.

All the best,

Rick Hansen, CEO 
Rick Hansen Foundation
Bill Barrable, CEO
Rick Hansen Institute



The Rick Hansen Institute is a Canadian-based not-for-profit organization that drives innovation in spinal cord injury research and care. We strive to improve the lives of people living with SCI in Canada and around the world.



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